Cash on Delivery (COD)

COD

Cash on delivery is a payment method where the buyer pays for an order at the moment it is handed over, not at checkout. The courier collects the money at the door and passes it back to the seller.

Why it dominates Libya, Iraq and Lebanon

In these three markets card penetration is low and trust in paying a stranger online before receiving anything is lower still. Cash on delivery removes both problems at once: the buyer sees the product before any money changes hands.

For a seller this is not a compromise. It is the only rail that reaches most of the market. A store that accepts cards only is invisible to the majority of buyers in Libya.

What it costs the seller

The trade-off is that an order is not revenue until it is delivered. A buyer can refuse at the door, be unreachable, or have moved. Every failed attempt costs a delivery and a return.

This is why order confirmation exists: calling the buyer before dispatch removes the orders that were never serious, before they cost anything.

How MDM Express runs it

We confirm the order by phone, ship from stock held locally, deliver with our own couriers, collect the cash at the door, reconcile it against your order, and transfer your balance at the end of the week.