Call Centre

COD Order Confirmation.
Your 24/7 Call Centre.

Native-language agents call every customer within 30 seconds of order placement — confirming, handling objections, and reducing returns before the box ships.

75%
Confirmation Rate
<30s
Avg Answer Time
24/7
Always On
3
Languages
Start Confirming → How It Works
The Process

Every Order Protected in 6 Steps

From checkout to confirmed shipment — agents handle the entire cycle so you never have to pick up the phone.

01

Order Review

Every order enters a verification workflow. Customer details and contact data are checked before any call is made.

02

Confirmation Call

A local agent calls to confirm the order and verify genuine purchase intent — not just to ask if the customer still wants it.

03

Objection Handling

Agents are sales-trained to address delivery timing, product details, pricing questions, and trust concerns before dispatch.

04

Follow-Up

A dedicated follow-up team stays connected to the order through fulfillment, resolving issues before they become failed deliveries.

05

Delivery Support

Call centre and delivery operations coordinate directly to reduce refused orders, missed deliveries, and failed attempts.

06

Reporting

Confirmation performance, order status, and operational outcomes stay visible through your MDM Express dashboard.

What Happens On Every Call

A precision script. Under 3 minutes. Every time.

Agents confirm order details, handle objections, and close every call in Arabic, English, or French — all logged in your dashboard.

Order and address verification on every call
Objection handling and upsell prompts
Real-time status update to your dashboard
Per-confirmed-order pricing — zero flat fees
Results

28 Points Above Sellers With No Call Centre

MDM Express agents consistently outperform the MENA COD market baseline — the difference between a profitable store and a break-even one.

0%
Confirmation Rate

Confirmation Rate Comparison

MDM Express 75%
Industry Average 71%
No Call Center 47%

Based on MENA COD market data, 2024

Languages

Native Voices, Every Market

Customers confirm faster when agents speak their language. Our agents are local to the markets we serve.

🇱🇾
Arabic
Libya · Iraq · Lebanon
مرحباً، أؤكد طلبك رقم ٥٨٤٧
🇬🇧
English
Iraq · International
Your order #5,847 is confirmed and ships Thursday.
🇱🇧
French
Lebanon · Francophone customers
Votre commande est confirmée, livraison jeudi.
What Makes MDM Different

Local Teams. Local Understanding.

Many call centres operate from generic scripts. MDM works with teams that understand the customer, the culture, and the buying behaviour of each market.

Local Agents
People who sound like home

Customers speak with agents who share their language, dialect, and expectations — not an offshore script reader.

Trained Closers
Sales skills, not just confirmation

Our teams are trained in persuasion and objection handling. The goal is order quality and customer commitment, not a checkbox.

Follow-Up Included
The call isn't the end

Dedicated follow-up teams stay involved throughout the order journey, right up to the doorstep.

Built For COD
Optimised for cash on delivery

Every process is designed around COD operations and the specific challenges that come with them.

FAQ

Common Questions

How is the service priced? +
Per-confirmed-order pricing — you only pay when an agent successfully confirms a COD order. No flat fees, no setup costs, no hidden charges.
How fast do agents respond to new orders? +
Average answer time is under 30 seconds from order placement. Orders are queued and routed instantly to the next available agent.
What languages do your agents speak? +
Arabic in the local dialect of each market, plus English and French. The agent language is matched to the customer's shipping region automatically.
Can I listen to call recordings? +
Yes — all calls are recorded and available in your seller dashboard for quality review, training, and dispute resolution.
Does MDM only confirm orders? +
No. MDM provides confirmation, objection handling, customer communication, delivery support, and follow-up — the call doesn't end the relationship with the order.
What makes MDM different from a traditional call centre? +
Our teams are trained to improve order quality, not simply make confirmation calls. We focus on customer trust, commitment, and successful delivery outcomes.
Do you handle customer objections? +
Yes. Our agents are sales-trained to address common concerns — delivery timing, product details, pricing, and trust — which directly improves confirmation rates.
Is follow-up included? +
Yes. MDM includes dedicated order follow-up designed to improve delivery performance and reduce failed deliveries. It's part of the service, not an add-on.
Can I track confirmation performance? +
Yes. Confirmation reports, order tracking, and operational updates are all available through the MDM Express platform.
Do agents understand local customers? +
Yes. MDM works with local teams who understand customer behaviour, language, and market expectations in Libya, Iraq, and Lebanon.