Moving a parcel from A to B is the smallest part of what an online store needs. In cash on delivery the service that matters wraps around the parcel: someone confirms the order, someone retries a failed attempt, someone brings back the returns, and someone hands you your money with a statement.
What is actually in scope
- Confirmation — a call before dispatch that removes orders that were never real and repairs the addresses of the ones that are
- Delivery — with a defined retry policy: three attempts a day across three days, not a single knock
- Cash collection — the courier collects and the money is tracked against the order
- Returns — parcels come back, are inspected and re-enter sellable stock
- Settlement — a reconciled statement and a transfer on a schedule
A company offering only the middle item is a courier, not a fulfilment service. Both are valid; they are not the same purchase.
How to compare prices honestly
Comparing per-parcel prices is how merchants pick the more expensive option. The number that matters is cost per delivered order.
A cheaper courier with a worse delivery rate costs more per order that actually earns you money. Work it out on your own numbers before switching.
Storage changes the economics
Holding stock locally is what makes days-not-weeks delivery possible, and days-not-weeks delivery is what keeps returns down. Storage is not a separate convenience; it is upstream of your delivery rate.
What MDM Express includes
Sourcing, local warehousing, phone confirmation at a 75% rate, delivery with our own couriers to every city in Libya, Iraq and Lebanon, cash collection at the door, returns back into your available stock, and a reconciled statement with the transfer at the end of each week.
See the full service list or how it works end to end.
Ready to start?
Sign up and be selling in Libya, Iraq and Lebanon within 48 hours.